Alison Bell Wellness
Last updated: October 2026

Your privacy matters to me
At Alison Bell Wellness, I respect your privacy and am committed to looking
after your personal information.
This Privacy Notice explains what personal information I may collect when you
work with me, attend one of my workshops or coaching programmes, contact
me, visit my website or interact with my business, why I collect it and how I
look after it.
I aim to keep this as simple and transparent as possible. If you have any
questions about how your information is used, please contact me.

​

1. Who I am
For the purposes of UK data protection legislation, Alison Bell / Alison Bell
Wellness is the Data Controller responsible for your personal information.
Business: Alison Bell Wellness
Contact: alisonbellwellness@gmail.com
Website: www.alisonbellwellness.com

​

2. What information I may collect
Depending upon how you interact with me, I may collect some or all of the
following information:
Contact information
This may include:
Your name
Email address
Telephone/Mobile number
Postal address, where necessary
Your preferred method of communication

Coaching and wellbeing information

If you choose to work with me as a coaching client, you may voluntarily share
information about yourself, your experiences, feelings, beliefs, goals,
relationships, challenges and personal circumstances.
I only seek to collect information that is relevant and necessary for the service
you have chosen to receive.
Booking and payment information
I may collect information necessary to manage bookings and payments,
including:
Details of the service or programme you have booked
Payment status
Invoices and transaction records
Information required for accounting and tax purposes
I do not normally have access to your full payment card details where
payment is processed through a third-party payment provider.
Communications
I may keep records of communications between us, such as emails or
messages, where this is necessary to provide services, respond to enquiries
or maintain appropriate business records.

​

3. How I collect your information
I may collect information when you:
Contact me by email, telephone or message
Complete a coaching questionnaire or client form
Book a coaching session, workshop or programme
Attend a coaching session or workshop
Subscribe to my newsletter or mailing list
Purchase a product or service
Complete a feedback form or testimonial
Communicate with me through my website or social media
Otherwise choose to provide information to me
I will not normally collect personal information about you from third parties
without your knowledge unless there is a lawful reason for doing so.

4. Why I use your information
I use your personal information only where I have a lawful basis for doing so.
This may include using your information to:

Respond to enquiries
Arrange and manage coaching sessions
Provide the services you have requested
Communicate with you about your bookings or programme
Send information relating to a service you have purchased
Process payments and maintain financial records
Provide appropriate coaching support
Maintain appropriate professional and business records
Improve my services and client experience
Send newsletters or marketing communications where you have given
appropriate consent or where another lawful basis applies
Comply with legal, regulatory or insurance requirements
Protect my business and clients where reasonably necessary

​

5. Information you choose to share during coaching
Heal Your Life® Coaching provides a safe and supportive space in which you
may choose to explore personal experiences, thoughts, beliefs and feelings.
You are always in control of what you choose to share.
Information shared with me during coaching will be treated respectfully and
confidentially, subject to the limitations described in this Privacy Notice and
my Coaching Engagement Agreement.
I do not need you to share personal or sensitive information that is not
relevant to the coaching you have chosen to receive.

​

6. Confidentiality
I understand how important trust and confidentiality are within a coaching
relationship.
I will not ordinarily share information you provide during coaching with other
people without your permission.
There are limited circumstances where information may need to be disclosed,
for example:
Where I am legally required to disclose it;
Where disclosure is necessary to comply with a legal obligation;
Where there is a serious and immediate risk of harm to you or another person;
or
Where disclosure is otherwise permitted or required by law.

Where appropriate and legally possible, I will discuss this with you before
information is shared.
Further information about confidentiality and the coaching relationship is
included in the Coaching Engagement Agreement.

​

7. Who I may share information with
I will not sell or rent your personal information.
Where necessary and lawful, I may share limited information with trusted third
parties who help me operate my business.
These may include:
Accountants and professional advisers
Payment providers
Booking or scheduling platforms
Email and mailing-list providers, such as Mailchimp
Online meeting platforms, such as Zoom
Website, hosting or IT service providers
Professional or legal advisers
Insurers, where necessary
Government bodies, regulators or law enforcement agencies where legally
required
I will only share information that is reasonably necessary for the relevant
purpose.
Where I use third-party service providers to process personal information on
my behalf, I will take reasonable steps to ensure that appropriate data
protection arrangements are in place.

​

8. Online coaching and Zoom
Where coaching takes place online, I may use platforms such as Zoom or
other suitable online meeting services.
These platforms may process certain personal information in order to provide
their services.
You should be aware that online communication can never be guaranteed to
be completely risk-free.

I will take reasonable steps to protect the information within my control, but I
cannot guarantee the security of information transmitted over the internet.
Unless specifically agreed otherwise, coaching sessions are summarised by
Zoom but are not routinely recorded.

​

9. Email and marketing
If you choose to join my mailing list, I may send you newsletters, information
about upcoming workshops, coaching programmes, events, resources and
other services that I believe may be relevant to you.
You can unsubscribe from marketing communications at any time by using the
unsubscribe link included in the email or by contacting me directly.
Unsubscribing from marketing communications will not prevent me from
sending you essential information relating to a service you have purchased or
booked.

​

10. Cookies and website information
If you visit my website, certain information may be collected automatically
through cookies or similar technologies.
Cookies may be used to help my website function properly, understand how
visitors use the website and improve your experience.
Where required, I will ask for your consent before placing non-essential
cookies on your device.
You can manage cookies through your browser settings and, where
applicable, through the cookie settings provided on my website.
Please see my website's Cookie Notice for further information.

​

11. How I keep your information secure
I take reasonable and appropriate steps to protect your personal information
from:
Loss
Theft
Unauthorised access
Unauthorised disclosure

Alteration
Destruction
This may include using password protection, secure online services, access
controls, appropriate device security and other reasonable safeguards.
However, no method of storing or transmitting information electronically can
be guaranteed to be completely secure.

​

12. How long I keep your information
I will only keep your personal information for as long as reasonably necessary
for the purpose for which it was collected.
The length of time will depend upon the type of information and why I need to
retain it.
Some business and financial records may need to be retained for longer
periods to meet legal, accounting, tax or insurance requirements.
Coaching records will be retained only for as long as reasonably necessary for
legitimate business, professional, legal or safeguarding purposes.
When information is no longer required, I will take reasonable steps to
securely delete or dispose of it.

​

13. Your rights
Under UK data protection law, you may have a number of rights in relation to
your personal information.
These may include the right to:
Ask what personal information I hold about you;
Request a copy of your personal information;
Ask me to correct inaccurate or incomplete information;
Ask me to delete your information in certain circumstances;
Ask me to restrict how I use your information in certain circumstances;
Object to certain types of processing;
Withdraw consent where I am relying on your consent to process information;
Request your information in a portable format where the right applies.
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of your rights, please contact me using the
details at the end of this notice.

​

14. Withdrawing consent
Where I am relying on your consent to process your personal information, you
can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out
before you withdrew your consent.
In some circumstances, I may still need to retain or process certain
information because I have another lawful basis or a legal obligation to do so.

​

15. Childrens information
My coaching services are intended for adults unless specifically stated
otherwise.
I do not knowingly collect personal information from children without
appropriate consent and safeguards.
If you believe that a child has provided personal information to me without
appropriate consent, please contact me.

​

16. Changes to this Privacy Notice
I may occasionally update this Privacy Notice to reflect changes to my
business, services, technology or legal requirements.
The latest version will be made available through my website and will include
the date it was last updated.

​

17. Questions or concerns
If you have any questions about this Privacy Notice or would like to exercise
one of your data protection rights, please contact me:
Alison Bell
Alison Bell Wellness
Email: alisonbellwellness@gmail.com
Website: www.alisonbellwellness.com
I will endeavour to respond to your request as soon as reasonably possible.

A final note from me

Your trust is important to me.
When you choose to work with me, you are inviting me into a personal part of
your life. I am committed to treating the information you share with care,
respect and confidentiality, and to being as transparent as possible about how
your information is used.

Thank you for trusting me to be part of your journey.
With love,
Alison
Alison Bell Wellness